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Microsoft Word & Keyboard Shortcuts

MS Word features, Mail Merge, Styles, formatting, Find & Replace, and essential keyboard shortcuts for UPSSSC AGTA.

MS Word — Complete Interface Overview

Microsoft Word is the most widely used word processing software, developed by Microsoft. For the UPSSSC AGTA exam, you need to know its interface, formatting tools, advanced features, and keyboard shortcuts thoroughly.

The Ribbon Interface

The Ribbon replaced the older menu-toolbar system starting from MS Office 2007. It organizes all commands into logical tabs.

TabKey Tools
HomeClipboard (Cut/Copy/Paste), Font (Bold/Italic/Underline/Size/Color), Paragraph (Alignment/Bullets/Numbering/Spacing), Styles, Editing (Find/Replace)
InsertPages, Tables, Illustrations (Pictures/Shapes/SmartArt/Chart), Header & Footer, Text (WordArt/Drop Cap/Text Box), Symbols
LayoutPage Setup (Margins/Orientation/Size/Columns), Paragraph (Indent/Spacing), Arrange
DesignThemes, Document Formatting, Page Borders, Watermark, Page Color
ReferencesTable of Contents, Footnotes, Citations & Bibliography, Captions, Index
MailingsMail Merge, Envelopes, Labels
ReviewSpelling & Grammar (F7), Thesaurus, Word Count, Track Changes, Comments, Compare
ViewRead Mode, Print Layout, Outline, Zoom, Ruler, Gridlines, Navigation Pane

Other interface elements:

  • Title Bar — shows document name at the top
  • Quick Access Toolbar — customizable bar above the Ribbon (Save, Undo, Redo by default)
  • Status Bar — bottom bar showing page number, word count, language, zoom slider
  • Ruler — shows margins, indents, and tab stops

Document Formatting — Deep Dive

Font (Character) Formatting

FeatureDetails
Font FaceDefault is Calibri (since Office 2007). Older default was Times New Roman
Font SizeMeasured in points (pt). Default = 11pt. 1 inch = 72 points
BoldCtrl+B — makes text thicker
ItalicCtrl+I — slants text right
UnderlineCtrl+U — line below text
StrikethroughLine through middle of text
SubscriptCtrl+= (H₂O)
SuperscriptCtrl+Shift+= (x²)
Change CaseShift+F3 — toggles between UPPERCASE, lowercase, Title Case
Increase FontCtrl+Shift+>
Decrease FontCtrl+Shift+<

Paragraph Formatting

FeatureShortcutDetails
Left AlignCtrl+LText aligned to left margin (default)
Center AlignCtrl+EText centered on page
Right AlignCtrl+RText aligned to right margin
JustifyCtrl+JText stretched to fill both margins evenly
Line SpacingSpace between lines: 1.0, 1.15 (default), 1.5, 2.0
IndentationFirst Line indent, Hanging indent, Left/Right indent
BulletsUnordered lists (dots, squares, arrows)
NumberingOrdered lists (1,2,3 or a,b,c or I,II,III)

Styles — Consistent Formatting

Styles are predefined sets of formatting that apply font, size, color, and spacing in one click. They ensure consistent appearance throughout a document.

StyleTypical Use
NormalBody text (default paragraph style)
Heading 1Main chapter/section headings (largest)
Heading 2Sub-section headings
Heading 3–6Further sub-divisions
TitleDocument title
SubtitleDocument subtitle

Why Styles matter:

  • Required for automatic Table of Contents — Word uses Heading styles to generate TOC
  • Enable Navigation Pane browsing (View tab)
  • Ensure uniform formatting across long documents

Mail Merge — Bulk Personalized Documents

Mail Merge creates multiple personalized copies of a document by combining a main template with a data source. Used for mass letters, certificates, envelopes, labels, and emails.

Mail Merge Steps (5 Steps)

StepAction
1. Start Mail MergeChoose document type — Letters, Envelopes, Labels, Email Messages
2. Select RecipientsConnect to data source — Excel file, Access database, CSV, or type new list
3. Insert Merge FieldsPlace field placeholders like «Name», «Address», «Amount» in the template
4. Preview ResultsCheck how each recipient’s document will look
5. Finish & MergePrint documents, create individual files, or send as email
  • Data source = the file containing all recipient details (names, addresses, etc.)
  • Each row in data source = one personalized document
  • Located under the Mailings tab

Find & Replace

Find (Ctrl+F) locates specific text in the document. Find & Replace (Ctrl+H) finds text and replaces it with something else throughout the entire document.

  • Wildcards — use ? for single character, * for multiple characters in advanced search
  • Special characters — can find paragraph marks (^p), tab characters (^t), line breaks (^l)
  • Format search — find text with specific formatting (bold, font, color)
  • Go To (Ctrl+G or F5) — jump to a specific page, section, line, or bookmark

Advanced Features

Headers, Footers & Page Numbers

  • Header — text at top of every page (document title, chapter name)
  • Footer — text at bottom of every page (page numbers, date, author)
  • Insert tab → Header & Footer group
  • Can set different first page or odd/even page headers

Table of Contents (TOC)

  • Automatic TOC — generated from Heading styles (Heading 1, 2, 3). Updates automatically
  • Manual TOC — user types entries manually (does not auto-update)
  • Located under References tab

Track Changes & Comments

  • Track Changes (Review tab) — records every edit made to the document (insertions, deletions, formatting changes)
  • Comments — reviewers can add notes without changing the text
  • Essential for collaborative document editing
  • Accept/Reject changes individually or all at once

Page Setup

SettingOptions
MarginsNormal (1 inch all sides), Narrow, Wide, Custom
OrientationPortrait (vertical — default) or Landscape (horizontal)
Paper SizeA4 (default in India), Letter, Legal
ColumnsOne (default), Two, Three — for newspaper-style layout

Other Important Features

FeatureDescription
WordArtDecorative text with special effects (Insert tab)
Drop CapLarge first letter of a paragraph (like in newspapers)
Text WrappingHow text flows around images — Inline, Square, Tight, Behind Text
WatermarkFaint background text/image (e.g., “CONFIDENTIAL”, “DRAFT”)
TemplatesPre-designed document layouts (resume, letter, report)

Saving Formats

FormatExtensionDescription
Word Document.docxDefault modern format (XML-based)
Word 97-2003.docOlder compatible format
PDF.pdfPortable Document Format (non-editable, universal)
Rich Text.rtfFormatted text readable by most word processors
Plain Text.txtUnformatted text only
Web Page.htmlFor displaying in web browsers

Keyboard Shortcuts — Complete Reference

This section is critical for the exam — 4 questions typically come from keyboard shortcuts alone.

General Shortcuts

ShortcutFunction
Ctrl+CCopy selected text/object
Ctrl+VPaste
Ctrl+XCut (move)
Ctrl+ZUndo last action
Ctrl+YRedo (repeat last action)
Ctrl+ASelect All
Ctrl+DOpen Font dialog box
DeleteDelete character to the right
BackspaceDelete character to the left

File Shortcuts

ShortcutFunction
Ctrl+SSave document
Ctrl+OOpen existing document
Ctrl+NCreate new blank document
Ctrl+PPrint
Ctrl+WClose current document
F12Save As (save with new name/location)

Formatting Shortcuts

ShortcutFunction
Ctrl+BBold
Ctrl+IItalic
Ctrl+UUnderline
Ctrl+ECenter align
Ctrl+LLeft align
Ctrl+RRight align
Ctrl+JJustify
Ctrl+Shift+>Increase font size
Ctrl+Shift+<Decrease font size
Shift+F3Change case (upper/lower/title)
ShortcutFunction
Ctrl+HomeGo to beginning of document
Ctrl+EndGo to end of document
Ctrl+FFind text
Ctrl+HFind & Replace
Ctrl+G / F5Go To (specific page/line)
Page Up/DownScroll one screen up/down

Function Keys

KeyFunction
F1Open Help
F5Go To dialog (same as Ctrl+G)
F7Spelling & Grammar check
F12Save As

Windows General Shortcuts (Not Word-specific)

ShortcutFunction
Windows+LLock the computer
Windows+DShow/hide desktop
Windows+EOpen File Explorer
Alt+TabSwitch between open applications
Alt+F4Close current application
PrtScn (Print Screen)Take screenshot of entire screen
Alt+PrtScnScreenshot of active window only
Windows+ROpen Run dialog
Ctrl+Alt+DeleteSecurity options (Task Manager, Lock, Sign Out)
Windows+TabTask View (virtual desktops)

Additional File Formats

FormatExtensionDescription
OpenDocument.odtOpen-source format (LibreOffice, Google Docs compatible)
Macro-Enabled.docmWord document with VBA macros

Macro — Automation in Word

A Macro is a recorded sequence of actions (keystrokes, commands) that can be replayed to automate repetitive tasks.

  • Record Macro: View tab → Macros → Record Macro
  • Macros are written in VBA (Visual Basic for Applications)
  • Documents with macros must be saved as .docm (macro-enabled format)
  • Security risk: macros can contain malicious code — Word shows a security warning when opening .docm files

Section Break vs Page Break

FeaturePage BreakSection Break
PurposeStarts content on a new pageDivides document into sections with different formatting
Use CaseNew chapter on next pageDifferent headers/footers, margins, orientation, or columns within the same document
InsertCtrl+Enter or Insert → Page BreakLayout → Breaks → Section Breaks
TypesOnly one typeNext Page, Continuous, Even Page, Odd Page

Example: Using a section break, you can have portrait orientation for text pages and landscape orientation for a wide table — in the same document.


Line Spacing Options

SpacingValueDetails
Single1.0Minimal space between lines
Default1.15MS Word default since Office 2007
1.5 Lines1.5Common for assignments
Double2.0Common for formal documents, thesis
ExactlyCustom ptFixed spacing (e.g., 12pt exactly)

Additional Interface Elements

ElementDescription
RulerShows margins, indents (first line, hanging), and tab stops. Toggle: View tab → Ruler checkbox
Status BarBottom bar showing page number, word count, language, section number, zoom slider
Navigation PaneSide panel for browsing headings, pages, and search results (View → Navigation Pane or Ctrl+F)

Additional Keyboard Shortcuts

ShortcutFunction
Ctrl+Shift+POpen font size field (change font size)
Ctrl+]Increase font size by 1 point
Ctrl+[Decrease font size by 1 point
F1Open Help
F12Save As
Alt+F4Close the application (Word)
Ctrl+F4Close the current document only (Word stays open)
Ctrl+Shift+CCopy formatting
Ctrl+Shift+VPaste formatting
Ctrl+EnterInsert page break

Key Takeaways

  • MS Word Ribbon has tabs: Home (formatting), Insert (tables/images), Layout (margins), Mailings (Mail Merge), Review (Track Changes)
  • File formats: .docx (default), .pdf (non-editable, universal), .rtf (rich text), .odt (OpenDocument), .doc (old), .html (web)
  • Watermark = faint background text/image (DRAFT, CONFIDENTIAL) — Design tab
  • Macro = recorded actions in VBA, saved as .docm (macro-enabled); security risk
  • Section Break = different formatting per section (orientation, headers, columns); Page Break = new page only (Ctrl+Enter)
  • Section Break types: Next Page, Continuous, Even Page, Odd Page
  • Line spacing: 1.0 (single), 1.15 (default since Office 2007), 1.5, 2.0 (double/thesis)
  • Ruler shows margins, indents, tab stops (View → Ruler); Status Bar shows page/word count/zoom at bottom
  • Styles (Normal, Heading 1-6) enable automatic Table of Contents generation
  • Mail Merge: 5 steps — Start, Select Recipients, Insert Fields, Preview, Finish & Merge
  • Find & Replace (Ctrl+H) supports wildcards and special characters
  • Track Changes records all edits for collaborative review
  • Portrait = vertical (default); Landscape = horizontal orientation
  • Critical shortcuts: Ctrl+C/V/X (copy/paste/cut), Ctrl+Z/Y (undo/redo), Ctrl+B/I/U (bold/italic/underline)
  • F1 = Help, F7 = Spell Check, F12 = Save As, F5/Ctrl+G = Go To, Shift+F3 = Change Case
  • Alt+F4 = close application; Ctrl+F4 = close current document only (Word stays open)
  • Windows shortcuts: Win+L (lock), Win+D (desktop), Win+E (explorer), Alt+Tab (switch)

Summary Cheat Sheet

ConceptKey Details
MS WordWord processor, .docx format, first released 1983
RibbonTabbed toolbar — Home, Insert, Layout, Design, Mailings, Review, View
Default FontCalibri, 11pt (since Office 2007)
.docxDefault modern Word format (XML-based)
.pdfPortable Document Format — non-editable, universal
.rtfRich Text Format — readable by most word processors
.odtOpenDocument — LibreOffice, Google Docs compatible
.docmMacro-enabled Word document (VBA macros)
WatermarkFaint background text/image (DRAFT, CONFIDENTIAL) — Design tab
MacroRecorded actions in VBA; .docm format; security risk
Section BreakDifferent formatting per section (orientation, headers, columns)
Page BreakStarts content on new page — Ctrl+Enter
Line SpacingDefault 1.15; options: 1.0, 1.5, 2.0, Exactly
RulerShows margins, indents, tab stops — View tab toggle
Status BarBottom bar — page number, word count, language, zoom
StylesPredefined formatting sets; Heading 1-6 needed for automatic TOC
Mail MergeBulk personalized docs: template + data source (Excel/CSV)
Track ChangesRecords all edits for collaborative review (Review tab)
Drop CapLarge decorative first letter of paragraph
Ctrl+C / V / XCopy / Paste / Cut
Ctrl+Z / YUndo / Redo
Ctrl+B / I / UBold / Italic / Underline
Ctrl+L / E / R / JLeft / Center / Right / Justify alignment
Ctrl+SSave
Ctrl+PPrint
Ctrl+F / HFind / Find & Replace
Ctrl+Home / EndGo to beginning / end of document
Ctrl+Shift+>Increase font size
Shift+F3Change case (UPPER, lower, Title)
F1Open Help
F7Spelling & Grammar check
F12Save As (new name/location)
F5 / Ctrl+GGo To (page, line, bookmark)
Alt+F4Close application (Word)
Ctrl+F4Close current document only (Word stays open)
Win+LLock computer
Win+DShow desktop
Win+EOpen File Explorer
Alt+TabSwitch applications
PrtScnScreenshot of full screen
PortraitVertical page (default); Landscape = horizontal

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